REFUND POLICY

Paddle acts as the authorized reseller and Merchant of Record for Tradesium purchases. The final price, currency, tax, renewal interval, payment method, and seller information shown in Paddle checkout and on your receipt form part of the purchase record. Paddle—not Tradesium—holds your full payment-card details.

Paddle's current buyer terms and refund policy also apply to payment processing. If this policy conflicts with a mandatory consumer right or a remedy Paddle must provide as reseller, that mandatory right or remedy controls.

Paddle may independently review discretionary refund requests submitted within 14 days of the transaction date under its current policy. Submission within that window does not guarantee approval. Start the request using the Paddle route in section 07.

Paddle decides refund eligibility under its buyer terms and refund policy. It may approve a full or partial discretionary refund, or decline a request, after considering the product, the reason for the request, and any use or consumption. Tradesium does not make a separate promise of approval and does not override or narrow Paddle's decision.

You may cancel recurring billing at any time using the Paddle buyer portal or the cancellation link supplied in the purchase email or receipt. Unless the checkout record or applicable law says otherwise, cancellation stops the next renewal and access continues until the end of the already-paid billing period.

Cancelling future renewal is not itself a refund request. If you also seek repayment, use the request process in section 07.

Moroccan consumers entering a distance-services contract generally have seven clear days to exercise the withdrawal right under Law No. 31-08, subject to that law's conditions and exceptions. The period may be longer when legally required information is not confirmed. The statutory exception for a service whose performance begins, with the consumer's agreement, before the end of the withdrawal period applies only when its legal requirements are actually met.

Consumers in the European Union, European Economic Area, Switzerland, the United Kingdom, and other protected jurisdictions may have a statutory cooling-off or withdrawal period, commonly 14 days. The exact right depends on your location, the product, and whether you expressly asked for immediate digital access and acknowledged that using the service may affect the withdrawal right.

Tradesium does not waive or narrow rights that cannot legally be waived. Submit a request promptly through Paddle and identify that you are exercising a statutory right.

Plans, research credits, generated output, and backtesting access are delivered digitally. Once a generation, conversion, improvement, repair, optimization, robustness suite, or other metered action has begun, provider and compute resources may already have been used.

Paddle may consider use or consumption when deciding eligibility. Consumed or unused Tradesium credits are not separately redeemable for cash, but that accounting rule does not prejudge a transaction-level refund request or remove mandatory withdrawal, conformity, or defect remedies.

Tradesium reserves credits before provider or compute work. If a provider fails before a useful output is produced, the application may automatically release the reservation under the implemented credit policy. Automatic internal repair attempts included in one request do not create an additional charge.

A released Tradesium credit is an account-ledger correction, not a payment refund. If the defect persists, provide the request identifier and evidence through Paddle's support route so the transaction can be reviewed.

The case-by-case refund process does not remove remedies that cannot lawfully be excluded. Paddle may review a refund or other remedy when there is:

• a duplicate charge or verified billing error;
• a purchase you did not authorize, subject to fraud and account-security review;
• material non-delivery or a persistent technical defect that prevents access;
• a statutory withdrawal, conformity, or consumer remedy;
• another circumstance Paddle accepts under its refund policy, including a discretionary request submitted within Paddle's stated review period.

Trading performance, market losses, a strategy's profitability, failure to compile after user modification, or dissatisfaction with clearly disclosed research limitations do not by themselves prove a service defect.

Submit a discretionary request to Paddle within 14 days of the transaction date. A request made during that period remains subject to Paddle's case-by-case review and is not a guarantee of approval. Any longer or different mandatory period that applies in your jurisdiction remains available.

Start from the transaction link in your Paddle receipt, the Paddle buyer portal, or paddle.net. Include the account email, transaction or invoice number, purchase date, reason, and any relevant generation request ID. Never send card numbers, passwords, API keys, or other sensitive personal data.

For product troubleshooting or evidence needed by Paddle, contact support@tradesium.dev. Emailing Tradesium does not itself cancel a subscription, exercise a Paddle portal option, or guarantee eligibility for repayment.

Paddle reviews and processes eligible refunds under its current policy and applicable law. Approved refunds are normally returned to the original payment method. Paddle states that eligible refunds are issued within 14 days of approval, although a bank or payment network may take additional time to display the funds.

Tradesium may suspend or reverse the related entitlement and unspent credits when a refund is approved. Generated records may remain in a restricted evidence state where needed for accounting, security, fraud prevention, disputes, or law.

Contact Paddle before filing a chargeback so a duplicate, unauthorized, or defective purchase can be investigated. Tradesium may restrict an account while a payment dispute is open and may preserve relevant transaction and usage evidence. Fraudulent refund requests, account abuse, payment fraud, or chargeback misuse may lead to suspension.

Upgrades, downgrades, renewal changes, and promotional offers follow the price and effective date disclosed at checkout. Closing a Tradesium account does not automatically cancel a Paddle subscription; cancel the subscription separately and retain the confirmation.

See the Terms of Service for account and credit rules and the Privacy Policy for the records that may remain after closure.

Review the current Paddle Buyer Terms and Paddle Refund Policy. Paddle may update those records independently. This is the final published Tradesium Refund Policy effective 6 August 2026; mandatory Moroccan and other applicable consumer rights remain controlling.